Our Rapid Response Team can be reached via our
Helpdesk or E-mail
at any time. Baithost has on-site and off-site staff available
to assist you during all hours making support available to all
clients 24/7.
Providing efficient customer support is one of our top
priorities and it is what sets Baithost apart from any other web
host. Being able to maintain a 30 - 60 minute average
response time to all requests is one of our main features.
We know that when our customers need help, they'll need it fast.
This is where our Rapid Response Team comes into play. Any
helpdesk or e-mail request to any department is notified to each
and every one of our staff who are on duty via e-mail and SMS.
This way our staff will know when you've submitted the request
and will be able to respond to you almost immediately.
We strongly recommend our users to use our
Helpdesk to get in touch
with us. You will be able to access all of our departments
including support, sales, and billing. Our engineers and staff
are ready to assist you. Whether it be during lunch at 12pm or
3am in the morning, we're here to help.
